Shipping & Returns
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- What is Golani?
Golani is a luxury jewelry company that helps people cherish special moments with a new and unique concept, one-of-a-kind sound wave jewelry designed using their voice.
These meaningful pieces are as innovative as they are special. Every piece of Golani jewelry is made-to-order and individually casted, allowing your message to be embedded at the molecular level and kept from fading away. There is no etching or laser cutting, which forcefully alters the material and disrupts a lifetime of memories.
- How does it work?
- Choose a bracelet or ring style.
- Select the material and size.
- Record your special message by pressing the black "Record your message" button.
- After recording, a preview of your unique sound wave will appear. This shape will be used to generate the design of your one-of-a-kind fine jewelry.
- Once we receive your order, we create a 3D model of your jewelry and begin manufacturing.
- After polishing and a thorough inspection, we package your jewelry and ship it to you.
- Included as part of the packaging is an art print containing a unique QR code. Scan this QR code using your phone camera to automatically load a website built just for your message. Click play to hear the message or save it so you can take it with you everywhere you go.
- How long can the recording be?
There is no limit to how long your recording can be and we encourage you to record the message that speaks to you, regardless of the duration.
Keeping messages under a minute contributes to a smoother sound wave design, which is an aesthetic some customers prefer, but we have made jewelry with recordings as long as a couple minutes and customers love them equally.
- How can I listen to the recording?
Included as part of the packaging is an art print containing a unique QR code. Scan this QR code using your phone camera to automatically load a unique webpage built just for your message.
This webpage will allow you to hear the message by clicking "Play" or save the recording so you can take it with you everywhere you go.
- What materials do you offer?
At Golani, we are pleased to offer jewelry in the purest precious metals available. Below are the variants of solid sterling silver and solid gold available:
Available in: 14-Karat Gold, 18-Karat Gold, Rose Gold, White Gold
925 Sterling Silver
Available in: Sterling Silver, Antiqued Sterling Silver
You can learn more about our materials here.
- How do I take care of my gold jewelry?
Head over to the Golani care guide to learn how to care for your gold jewelry.
- How do I take care of my sterling silver jewelry?
Head over to the Golani care guide to learn how to care for your sterling silver jewelry.
Shipping & Returns
- When will my order ship?
After placing an order, you can expect the jewelry to arrive in 3-4 weeks for expedited orders and 4-6 weeks for regular orders.
We will also send the following updates for you to follow along:
- when Golani has received the order
- when manufacturing of your jewelry begins
- when jewelry inspection has completed and ships to you
- when your order arrives
For expedited orders, please note that processing an order may take up to one business day.
If you have placed an order and have not received any updates, or 10 days has passed since your order date, please reach out to email@example.com. Our customer experience team will be happy to help!
- Can I change my order after I've placed it?Our team moves quickly to fulfill your order as soon as it's placed! This means that we are often unable to make changes after an order has been placed. In some cases, there might be a tiny window of time where we can help you change your shipping address (or other order information). Please let us know at firstname.lastname@example.org and our team will see what we can do.
- What is Golani's return policy?
At Golani, we stand behind our high-quality products, precise personalization and exceptional service because we know how important every life moment is, and we’re honored to be invited to each of yours.
Each and every product we make is made to order and we ask that you please consider this before ordering. While we do not offer returns, we stand by our commitment to making the jewelry exactly how you order it.
In the rare occasion that your item may have been damaged or you believe Golani has made a mistake with your order, please contact us at email@example.com within 14 days of receiving your order and we will do everything we can to make it right.
- How can I change my shipping address?If you have already placed an order please immediately reach out to us at firstname.lastname@example.org. We will do our best to reroute the shipment
- How do I cancel an order?Our team moves quickly to fulfill your order as soon as it's placed! This means that we are often unable to cancel an order once it has been placed. In some cases, there might be a tiny window of time where we can help you cancel the order. If you would like to cancel an order, please reach out to Golani's customer experience team at email@example.com as soon as possible and our team will see what we can do.
- Where does Golani ship to?
Golani currently ships within the United States, to all 50 states. Shipping to Hawaii, Alaska, Puerto Rico, and APO/AFPO addresses may take longer than average.
We are doing our best to formally bring Golani to those outside the US as soon as we can. If you live outside of the US and are interested, please reach out to Golani's customer experience team at firstname.lastname@example.org and our team will see what we can do.
- Does Golani have a showroom or popup store?
Not at this time. Golani is actively considering opportunities that give customers the best experience possible. If/when Golani opens a showroom or popup store, customers will be the first to know.
- I want to collaborate! Who do I get in touch with?Thanks for your interest! For any business and influencer partnerships please get in touch with our team at email@example.com. We are excited by the amount of interest, but due to high volume we can't guarantee that we'll be able to get back to all requests at this time.
- Can I place a corporate order?If you'd like to place an order for your company, please get in touch with our Corporate Sales team at firstname.lastname@example.org. Our team will be in touch shortly!